Return & Warranty Policies

Return Policy

*Returns not accepted, all sales are final*

Manufacturer's Warranty

Midwest Cartz warranty obligations for products sold are limited to the terms set forth below:

Midwest Cartz, LLC. (“Mwcartz”) warrants its standard products (the, “Warranted Products”), against defects in materials and workmanship for a period (“Warranty Period”) defined as follows: 

The warranty period for new carts is a period of two (2) years from the date of original purchase. Warranties on new carts are provided by the manufacturer. 

The warranty period applicable for all accessories is a period of ninety (90) days from the date of original purchase. After expiration of the ninety (90) day warranty provided by Mwcartz, customers must contact the manufacturer directly for review of any applicable manufacturer warranties on said accessories. 

If a defect is discovered and a valid claim is received by Mwcartz during the Warranty Period outlined. At its option, Mwcartz will (1) repair the Warranted Product using new replacement parts, (2) replace the Warranted Product with a like kind and quality equivalent, (3) send the Warranted Product back to the applicable manufacturer for repair and/or replacement, (4) refund the original purchase price of the Warranted Product if a like kind and quality equivalent is no longer produced. 

When a Warranted Product is exchanged or repaired, any replacement item becomes your property and the replaced item becomes Mwcartz’s property. When a refund is given, the Warranted Product becomes Mwcartz’s property.

Lead Acid Battery
18 month limited manufacturer warranty on all Lead acid battery purchases, 18 month warranty period starts at time of purchase.

Lithium Ion Battery
8 year limited manufacturer warranty on all lithium battery purchases, 8 year warranty period starts at time of purchase. See https://alliedlithium.com/pages/allied-battery-warranty for additional info.

EXCLUSIONS AND LIMITATIONS

This limited warranty is transferable up to one (1) time during the applicable Warranty Period. If you wish to transfer this Limited Warranty, please contact Mwcartz directly for further info. 

This limited warranty expires after the Warranty Period, there are no available extensions offered at this time. If a repair or replacement is warranted, the Warranty Period is continued and does not start over. 

This Limited Warranty does not apply to the following: 

  • Normal wear or deterioration (follow preventative maintenance schedules on all carts to prevent wear and tear on your machine(s). General maintenance schedules for electric carts can be found online. It is your responsibility to research and maintain your machine;
  • Improper installation or maintenance including but not limited to failure to follow any preventative maintenance schedule;
  • Damage caused by accident, abuse, misuse, misapplication, or failure to follow usage directions;
  • Damaged cause by product modifications not installed by the manufacturer and/or Mwcartz;
  • If any serial number, date stamp, or other marking has been removed or altered;
  • Any item concerning the Warranted Product’s appearance that is not due to a defect in material or workmanship. 
  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. MIDWEST CARTZ, LLC. SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURCHASE. IF MIDWEST CARTZ, LLC. CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON THE EXPIRATION OF THE WARRANTY PERIOD. No Mwcartz reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. 
    IN NO EVENT SHALL MIDWEST CARTZ, LLC. BE LIABLE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT WITH RESPECT TO WHICH SUCH DAMAGES ARE ASSERTED, PLUS ANY FREIGHT CHARGES ACTUALLY PAID ATTRIBUTED TO SUCH WARRANTED PRODUCT, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, LOSS OF USE, INTERRUPTION OF BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WARRANTED PRODUCT OR MIDWEST CARTZ, LLC.’S PERFORMANCE OF ITS OBLIGATIONS HEREUNDER, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. 
    This Limited Warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction.
  • OBTAINING WARRANTY SERVICE

    If you have a problem with a Warranted Product, please contact us directly via text, email, or phone using the contact info listed. +1 (630) 207-5468, Midwestcartz@gmail.com. 
    If Mwcartz determines some of the necessary repairs are not covered under this Limited Warranty, you may request an estimate and the opportunity to confirm whether you agree to pay for these repairs. If you decline, Mwcartz obligations for that machine or product under this Limited Warranty end.